Buying insurance in Hong Kong usually means comparing confusing brochures, waiting for an agent to reply, and filling in claim forms by hand. FINA replaces all of that with one AI-powered platform built by MAGO AI.

One agent, every channel

FINA's AI agent works across WhatsApp, web chat, LINE and phone calls, in Cantonese and English. Customers can also talk face-to-face with Terrance, FINA's virtual AI insurance agent avatar. Wherever the customer starts, they get the same knowledgeable service, 24/7.

Answers you can trust

Insurance is regulated, so a chatbot that invents coverage details is a liability. FINA uses MAGO AI's two-tier guardrail architecture, which separates retrieval from generation. Every answer is grounded in the actual policy wording, retrieved from more than a dozen insurers in parallel, and checked before it reaches the customer. Unsafe or non-compliant replies are blocked.

Multi-agent intelligence

Behind the chat, specialised AI agents handle policy search, web search and product comparison. They also carry local Hong Kong insurance sales know-how, so the conversation feels like talking to an experienced agent rather than a search engine.

Full product coverage

FINA covers travel, home, domestic helper, fire, private vehicle, motorcycle and commercial vehicle insurance. Customers compare plans and pay securely on the FINA website.

Proactive claims support

FINA also helps after the purchase. It detects flight delays automatically and reaches out when bad weather is likely to disrupt a trip, prompting customers to claim what they're entitled to. It prepares pre-filled claim forms for major insurers and directs customers to the right claim channel, so a claim takes minutes instead of an afternoon.

FINA shows what regulated AI can look like: accurate, compliant and genuinely helpful.